RETURNS AND REFUNDS
Your return window lasts 30 days and begins on the day your item is delivered.
FULL REFUND, WE PAY SHIPPING
  • UNOPENED: Changed your mind but haven't opened the box yet? No problem. We'll send you a return shipping label and issue a 100% refund.
  • DAMAGED: Shipping damage not caused by customer, or manufacturer defects are on us. You can get a replacement sent for free, or a full refund.
FULL REFUND, CUSTOMER PAYS SHIPPING
  • OPENED BUT UNUSED: If your product has been opened but not used, you're still eligible for a 100% refund, but will be required to ship it back to us.
75% REFUND, CUSTOMER PAYS SHIPPING
  • OPENED AND USED: If you have opened AND used your BBQ Hack product, you can STILL return your item for a partial refund. When you ship your item back and we have verified that it is in reasonable condition and all parts are present and undamaged, 75% of your original purchase price will be refunded. 
NOT ELIGIBLE FOR RETURN OR REFUND
  • CUSTOMER DAMAGE: Any damage to the item, whether through abuse or neglect, is not eligible for a return or refund.
  •  MORE THAN 30 DAYS: Contact us BEFORE your return window expires. Returns and/or Refunds will not be issued on Day 31 and beyond.
ORDERS OUTSIDE CONTINENTAL U.S.
  • CUSTOMER PAYS SHIPPING: In addition to paying shipping for the original order, the customer is also responsible for return shipping in the event of a return or replacement.
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